Retail Advisors are passionate about the Aveda mission, and salon/spa services. They work with a multidisciplinary team of professional service providers to provide exceptional guest experiences in beauty, fashion and wellness. The position ensures guests receive on-time excellent service from their arrival to their departure from the salon/spa, while also driving sales to meet established goals.
- Provide excellent service to guests upon their arrival, and all throughout their time in the salon/spa.
- Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Book.
- Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals.
- Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder treatment.
- Serve as a role model to service providers and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda service experience.
- Ensure the retail experience center is “guest ready” always, which includes product replenishment, and cleaning as required.
- Present and reinforce a professional appearance always, in accordance with the dress code standards.
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